At Lumen Wines, we take pride in providing you with high-quality wines and exceptional customer service. Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, please review our Refund and Returns Policy outlined below.
1. Returns for Damaged or Defective Items:
- We make every effort to ensure that your order arrives in perfect condition. If you receive damaged or defective items, please contact us within 7 days of receiving your order.
- We may require photographic evidence of the damage to help us improve our packaging and shipping processes.
- Once verified, we will arrange for a replacement or issue a refund for the damaged or defective items.
2. Returns for Non-Damaged Items:
- If you wish to return non-damaged items for any reason, please contact us within 14 days of receiving your order.
- The returned items must be in their original, unopened condition, with all original packaging intact.
- Return shipping costs are the responsibility of the customer.
- Upon receiving the returned items and verifying their condition, we will issue a refund for the product cost, excluding the original shipping charges.
- Refunds will be processed within 10 business days of receiving the returned items, provided they meet the conditions specified in this policy.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take some time for the refund to appear in your account, depending on your financial institution's policies.
- If you need to cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will cancel it and issue a full refund.
- If your order has already shipped, you may return it following the guidelines in section 2.
5. Wine Club and Subscription Orders:
- If you are a member of our wine club or have a subscription with us, please refer to the specific terms and conditions associated with your membership or subscription.
Contact Information: If you have any questions or need assistance with a return, please contact our customer service team at [Insert Contact Information].
Policy Updates: Lumen Wines reserves the right to modify or update this Refund and Returns Policy at any time. Please check this page regularly for the most current information.
Thank you for choosing Lumen Wines. We appreciate your business and look forward to providing you with exceptional wines and customer service.
Last Updated: October 18, 2023